Our Leadership


Salvatore F. Vitti
Chief Executive Officer
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Salvatore has been the chair of the board of directors and Chief Executive Officer of PrecisionCare Software since 2013. Salvatore previously served as the company’s Chief Technology Officer and VP of Development. During his 15 years with PrecisionCare Software, Salvatore has led the company’s product focus on regulatory compliance, ease of use and operational reliability. Listening to customer needs, he has added features and functions to PrecisionCare Software that allow it to maintain its industry leader status. Salvatore has refocused the company around NY OMR and OPWDD services while maintaining solutions for similar services in other states. He has challenged his development and compliance teams to find solutions to an agency’s need for meaningful data so that informed management decisions can be made. Prior to starting PrecisionCare Software, Salvatore accumulated over 23 years of software development and project management experience as a Senior Development Engineer at IBM. His expertise and unique talents made Salvatore one of the leading developers of manufacturing software. Salvatore created easy to use human interface designs that were used within the United States, Europe and Asia. Salvatore has a B.S. degree in Computer Science and Mathematics. In his free time Salvatore is an avid cycler and enjoys spending time with his grandchildren.


Thomas P. Quinn
Chief Financial Officer
Ext. 251

As Precisioncare Software’s Chief Financial Officer, Tom is responsible for managing the financial stability and operations of the company. Tom also serves as HR Director and VP of Business Development. His HR Director responsibilities include determining all human resource policies and managing benefits. Working directly with the CEO and COO, Tom’s business development responsibilities include providing business consultation, developing business plans and investment strategies and helping define marketing and sales strategies. Prior to joining PrecisionCare Software, Tom was the founder and CEO of Zoneworx, a high tech company that changed the industrial automation marketplace from proprietary networking to open networking based on Ethernet. Tom was also VP of Engineering at Opto-22 and an Engineer at IBM for 11 years. Tom’s experience and expertise has helped PrecisionCare Software in developing key business partnerships that provide new solutions and services for our customers. Tom has a B.S. degree in Mathematics and Computer Science. In his free time Tom is very active in his church and enjoys spending time with his growing family.


Robin Kelly
Manager of Customer Support
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Robin joined PrecisionCare Software in 2007. As Manager of Customer Support, Robin is responsible for overseeing and managing all aspects of customer technical support. She interacts with all levels of users and manages incoming support tickets. Robin also assists the account management and sales teams, assists in office management and attends trade shows and conferences. Robin has over 17 years of customer service experience in a variety of capacities. Robin has a wide breadth of knowledge around proprietary software, user interface design and database and internet applications. Robin received her certification in medical billing and coding, HIPPA compliance, ICD 9 and CPT in 2007 and attended the Skillpath Management Seminar in 2013. In her free time Robin enjoys spending time outdoors with her family, caring for her horses and photography.


Christine Casillo
Chief Operating Officer
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As Chief Operating Officer Christine is responsible for overseeing all the day to day operations of PrecisionCare Software. Her primary focus is on customer satisfaction. Christine collaborates with customers to create designs based upon their development requests. She then works closely with PrecisionCare Software’s development team in creating new features and functionality and prioritizing these projects. Christine has many years of experience in tracking trends in the industry and analyzing regulatory changes. She has successfully created systems for management and tracking, interfaces with users and reports on customer utilization. Prior to joining PrecisionCare Software, Christine began her career as a college intern working overnights and weekends in a community residence. Christine went on to run community residences and apartment treatment programs within the same agency. Christine took on the position of training new staff in many areas including the use of computers in record management. Christine has a B.A. degree in Psychology and Biology and is a Certified Psychosocial Rehabilitation Practitioner. In her free time Christine enjoys coaching basketball and is the VP and coach of the local Little League. She is also an active fundraiser for a local ovarian cancer support organization.


Jacquie Mastropietro
Director of Sales and Marketing
Ext. 214

Jacquie joined PrecisionCare Software in 2008. As Director of Sales and Marketing, Jacquie is responsible for developing, coordinating and communicating strategies and objectives for all marketing and sales activities of PrecisionCare Software. Jacquie plans and implements all marketing and promotional activities including print, website, direct mail, electronic and social media. Jacquie also represents Precisioncare Software at trade shows and conferences. Prior to joining PrecisionCare Software, Jacquie spent 11 years in pharmaceutical sales as a Specialty Territory Manager, calling on psychiatrists, outpatient clinics and forensic psychiatric hospitals. In this role Jacquie gained a comprehensive understanding of behavioral health services. Jacquie also spent 5 years as the Marketing and Operations Manager for a diagnostic biotechnology cancer research company. Jacquie has a B.S. degree in Marketing. In her free time Jacquie enjoys spending time with her family and pets. She also volunteers with her daughter at a local farm animal sanctuary.

Brian May
Director of Development & Technology
Ext. 206

Brian has been tinkering with computers since he was able to walk. In 2010, he graduated from Binghamton University with a Bachelor’s Degree in Computer Science. He joined PrecisionCare Software as an Intern in February 2011 and was promoted to Software Engineer in June 2012. While working at PrecisionCare Software, Brian was able to complete his Master’s Degree in Information Systems from Marist College, and graduated at the top of his class. He has 10+ years of web development and computer programming, dating back to when he was a teenager. In January 2017, Brian was promoted to Technology Manager, and in 2019 to Director of Development & Technology.

Susan TraverseSusan Traverse
Manager of Account Management
Ext. 201

Sue began her professional career as a teacher, but a brief stint working with a special needs student led her into a 20 year career path in Human Services. Sue has worked in various supervisory capacities (Residential, Service Coordination, and Quality Assurance) within the field of Developmental Disabilities. Sue is also an experienced trainer and joined us with many years of experience utilizing PrecisionCare Software. Sue is a graduate of The State University at Plattsburgh and is currently pursuing completion of her Master’s Degree in Public Administration. Sue enjoys spending her free time finding new adventures with her family and friends. In 2019 Susan was promoted to Manager of Account Management.

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