COVID-19

PrecisionCare is monitoring the COVID-19 situation closely and we have been following the guidance given by the CDC, State and Federal Authorities. During this time of unprecedented uncertainty, PrecisionCare’s highest priority is the health and safety of our employees, customers and the individuals and families they serve. Our hearts are with those who have been affected personally by the outbreak, as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread.

We realize these are uncertain times as the world navigates this pandemic. As the situation evolves, PrecisionCare is fully investing in our capabilities and commitment to making sure we continue to support your agency through it. If you have any questions about PrecisionCare’s response to COVID-19, please do not hesitate to contact us. We are here for you, and we will get through this together.

PrecisionCare has made necessary changes to our software for programs that have been affected by COVID-19. We will continue to evaluate the critical processes that have been affected by COVID-19, so that we can ensure we are providing mission critical solutions for our customers as things rapidly change. PrecisionCare will provide our customers with real time updates from the state regarding these changes as they occur.

To learn more about the following changes we have made to our software, please log in to your PrecisionCare site and click on the information button located on the top right of your screen. If you need assistance, please contact your Account Manager.

Telephonic/Video Contact Types in Behavioral Health

HCBS and CFTSS Providers. OMH has released guidance that certain programs are eligible to have the Face-to-Face requirements waived. In lieu of Face-to-Face contact, providers may utilize telephonic or telehealth capabilities, as necessary. PrecisionCare has made changes to our software to accommodate this, by adding a new contact type of Telephonic/Video when creating a Billing Note. This will act just like Face-to-Face, allowing agencies to bill with this new type selected.

Behavioral Health Providers. We have added the GT modifier to the rate codes for Residential Behavioral Health providers. These modifiers will display when any of the encounters during the month have a contact type of Telephonic/Video.

Article 16 Clinic Telephonic/Video Contact Type and Modifiers

Required modifiers for Telephonic/Video and Audio Only encounters will automatically be applied to billing reports.

Waiver Plan Updates and End Dates

ID/D Staff Action Plans will remain valid during the duration of the crisis and do not need to be updated. There are three options available on how this can be addressed in the system. PrecisionCare offers several options on how to manage this in your system. Please see Covid-19 updates on your site for details on each option or reach out to your Account Manager for assistance.

Data Collection Telephonic/Video Contact Types

ID/D Telephonic/Video Service Delivery. Additional required information for Telephonic data collection,

have been completed and are available on all sites.

HCBS Waiver Services for ID/D Providers. Telephonic/Video as a contact type on data collection. This option will behave the same as Face-to-Face and onsite. 

Day Services and Site-Based Prevocational Services. PrecisionCare has added an Absence Type of COVID-19 Closure and will appropriately track Retainer days and Units.

Community Prevocational Services. PrecisionCare has added an Absence Type of COVID-19 Closure and will appropriately track Retainer days and Units.

Medical Event Tracking

PrecisionCare offers Medical Event Tracking that may be very useful during this time. Medical Event Tracking can be used for tracking temperature, O2, bowel movements, etc. Please contact your Account Manager if you would like assistance in setting this up for your agency.


The information contained in the PrecisionCare COVID-19 updates is provided in good faith, and we are making accommodations based on our interpretation and feedback from our users. However, your agency may opt to use the system differently. We make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of this information.

Scroll to Top