PrecisionCare Software is seeking to grow its Customer Account Management team by hiring a full time Customer Account Manager for Western NY region (Utica, Syracuse, Rochester, Buffalo, Jamestown, Binghamton, & Scraton, PA). To meet the demands of the Human Service Industry, PrecisionCare has developed an extensive set of web-based database applications. These applications consistently require a fully engaged Customer Account Management team to help manage a fast growing customer base.
The Customer Account Manager primary responsibility will be to develop strong relationships with customers within their assigned regional caseload and help these customers to use PrecisionCare effectively. The goal of the Account Manager is to generate 100% customer satisfaction while expanding usage and ultimately creating good references.
Serve as primary point of contact for assigned accounts and maintain existing contracts.
Plan and execute successful and complete implementation of PrecisionCare within assigned accounts.
Identify potential for and expand customer usage through ongoing review, trainings as well as gathering and analysis of their evolving needs.
Provide customized trainings and consultation at the customer site
Coordinate between technical support, the development team and users to ensure all issues are resolved thoroughly and promptly.
Test new features and functions and alert and train customers on pending updates and changes.
Conduct monthly customer reviews and usage statistics to understand their ongoing needs,identify potential problems and plan for expansion.
Contribute to software design and development with in-depth knowledge of user needs tempered with regulatory restrictions and requirements.
Participation and coordination of regional user groups.
Knowledge and/or experience in healthcare/human services or disability services
Experience with services licensed by NY State OMRDD/OMH a big plus
The candidate must be a team player willing to multitask between various customer account management and company tasks.
The applicant requires effective communication skills, needs to be self motivated, and have the willingness to take on the challenges of dynamic customer support team
Please send resumes to email@example.com
PrecisionCare Software is seeking to hire a full time Software Developer at our Main Office in New Paltz, New York. The position reports directly to the Developer Manager of the company and will be assigned various software development project including legacy maintenance and new features. As part of the development team the position requires helping design and document new features, modules, and products.
Job Location: 243 Main Street, New Paltz, New York
Posted Area Focus: North East
Location Assistance: minimal
Salary Range: $50-65K
Benefits: Various, includes HealthCare
Resumes & Cover Letter: Send to firstname.lastname@example.org
Resumes will be rejected if not accompanied with a Cover Letter.